{"id":1163,"date":"2021-01-05T04:37:58","date_gmt":"2021-01-05T04:37:58","guid":{"rendered":"https:\/\/www.aupe.org.sg\/union\/?page_id=1163"},"modified":"2025-02-12T10:42:48","modified_gmt":"2025-02-12T02:42:48","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.aupe.org.sg\/union\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:50px;--awb-padding-bottom:50px;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-tabs fusion-tabs-1 clean nav-is-justified horizontal-tabs icon-position-left mobile-mode-accordion\" style=\"--awb-title-border-radius-top-left:0px;--awb-title-border-radius-top-right:0px;--awb-title-border-radius-bottom-right:0px;--awb-title-border-radius-bottom-left:0px;--awb-alignment:start;--awb-inactive-color:#ebeaea;--awb-background-color:#ffffff;--awb-border-color:#ebeaea;--awb-active-border-color:#d1ba00;\"><div class=\"nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-80dc645f97be099c78c\" aria-selected=\"true\" id=\"fusion-tab-workplacematters\" href=\"#tab-80dc645f97be099c78c\"><h4 class=\"fusion-tab-heading\">Workplace Matters<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-3e96429c40a3332664f\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-unionmembership\" href=\"#tab-3e96429c40a3332664f\"><h4 class=\"fusion-tab-heading\">Union Membership<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-85219195e88ff2d69c1\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-welfareschemeforhospitalisation\" href=\"#tab-85219195e88ff2d69c1\"><h4 class=\"fusion-tab-heading\">Welfare Scheme for Hospitalisation<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-content\"><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-80dc645f97be099c78c\" aria-selected=\"true\" id=\"mobile-fusion-tab-workplacematters\" href=\"#tab-80dc645f97be099c78c\"><h4 class=\"fusion-tab-heading\">Workplace Matters<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix in active\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-workplacematters\" id=\"tab-80dc645f97be099c78c\">\n<p><strong>Q: I need advice regarding a workplace matter. Can the Union help?<\/strong><\/p>\n<p>A: Yes, all AUPE union members can approach AUPE for advice on workplace matters. You may email <a href=\"mailto:admin@aupe.org.sg\">admin@aupe.org.sg<\/a> on your query and our Industrial Relations Executive will be in touch with you. Please indicate the last 4 characters of your NRIC and date of birth in the email for us to verify your membership.<\/p>\n<p><strong>Q: I would like to go for training. Is there any subsidy from the Union?<\/strong><\/p>\n<p>A: Yes, all union members are eligible to receive training subsidy of up to $250 per year through the Union Training Assistance Programme (UTAP). If you are 40 years and above, you are eligible for a funding of up to $500 per individual each year, capped at 50% of unfunded course fees, for courses attended between 1 July 2020 to 31 December 2025.<\/p>\n<p>Members can use this to defray training costs on over 3000 supported courses. Visit <a href=\"http:\/\/skillsupgrade.ntuc.org.sg\/wps\/portal\/skillsupgrade\/home\">http:\/\/skillsupgrade.ntuc.org.sg\/wps\/portal\/skillsupgrade\/home<\/a> to find out more.<\/p>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-3e96429c40a3332664f\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-unionmembership\" href=\"#tab-3e96429c40a3332664f\"><h4 class=\"fusion-tab-heading\">Union Membership<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-unionmembership\" id=\"tab-3e96429c40a3332664f\">\n<p><strong>Q: Can civil servants join the Union?<\/strong><\/p>\n<p>A: Yes, all civil servants can join the Union. Civil servants who are in the special category can also join the Union for social and recreational benefits.<\/p>\n<p><strong>Q: How do I collect my birthday gift?<\/strong><\/p>\n<p>A: Download our <a href=\"https:\/\/aupe.org.sg\/apps\/\">AUPE App<\/a> and look for \u201cAUPE Birthday Gift\u201d on the App Menu to register for your birthday gift. Registration closes on the last day of your birthday month. Click <a href=\"https:\/\/www.aupe.org.sg\/union\/2025-aupe-birthday-gift-for-members-famous-amos\/\">here<\/a> for more information.<\/p>\n<p><strong>Q: Is there any bursary award for members\u2019 children?<\/strong><\/p>\n<p>A: Yes, AUPE Group offers study grants for our members\u2019 children. Application period is usually once every year. Please keep a lookout for the announcement via our AUPE App, our website (<a href=\"http:\/\/www.aupe.org.sg\">www.aupe.org.sg<\/a>) and Facebook (<a href=\"http:\/\/www.facebook.com\/aupe.sg\">www.facebook.com\/aupe.sg<\/a>).<\/p>\n<p><strong>Q: How do I make payment for my membership fees?<\/strong><\/p>\n<p>A: For membership renewal (upfront payment) or arrears payment, you may do so via the following:<\/p>\n<table style=\"height: 725px;\" width=\"704\">\n<tbody>\n<tr>\n<td><span style=\"text-decoration: underline;\"><strong>Payment Channels<\/strong><\/span><\/td>\n<td><span style=\"text-decoration: underline;\"><strong>\u00a0Available Payment Method<\/strong><\/span><\/td>\n<\/tr>\n<tr>\n<td><strong>U Portal<\/strong><\/p>\n<p>For a step-by-step guide, click\u00a0<a href=\"https:\/\/apc01.safelinks.protection.outlook.com\/?url=https%3A%2F%2Falep-p-001.sitecorecontenthub.cloud%2Fapi%2Fpublic%2Fcontent%2Fd501d97cec444048a85e06887646eecf%3Fv%3D5bda813a&amp;data=05%7C02%7Cshiting_wee%40aupe.org.sg%7Cb96676c5232c47138d6308dd4a7e76db%7Cedb6798037704e51ae888265503c46e6%7C1%7C0%7C638748629216050693%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=Fww%2FLTU9iSTvqe67pYBC4PCHOEVQChWnlrTZrjbBLp0%3D&amp;reserved=0\">here<\/a>.<\/p>\n<hr \/>\n<\/td>\n<td>\n<ul>\n<li>Debit\/Credit Card<\/li>\n<li>FAST (with GIRO set up only for DBS\/POSB customers)*<\/li>\n<\/ul>\n<hr \/>\n<\/td>\n<\/tr>\n<tr>\n<td><strong>MyNTUC App<\/strong><\/p>\n<p>For a step-by-step guide, click\u00a0<a href=\"https:\/\/apc01.safelinks.protection.outlook.com\/?url=https%3A%2F%2Falep-p-001.sitecorecontenthub.cloud%2Fapi%2Fpublic%2Fcontent%2F8303a117265644849a81c88351b5bff1%3Fv%3D7156d5c4&amp;data=05%7C02%7Cshiting_wee%40aupe.org.sg%7Cb96676c5232c47138d6308dd4a7e76db%7Cedb6798037704e51ae888265503c46e6%7C1%7C0%7C638748629216078637%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=rjPj6btFefkXUb%2BwDI0gNjgUj8RXw3EUxD11g4wIriE%3D&amp;reserved=0\">here<\/a>.<\/p>\n<hr \/>\n<\/td>\n<td>\n<ul>\n<li>Debit\/Credit Card<\/li>\n<li>FAST\u00a0(with GIRO set up only for DBS\/POSB\u00a0customers)*<\/li>\n<\/ul>\n<hr \/>\n<\/td>\n<\/tr>\n<tr>\n<td><strong>AXS<\/strong><\/p>\n<p>For a step-by-step guide, click\u00a0<a href=\"https:\/\/apc01.safelinks.protection.outlook.com\/?url=https%3A%2F%2Falep-p-001.sitecorecontenthub.cloud%2Fapi%2Fpublic%2Fcontent%2Ff06a57649e2a437fb5d536ea5166d748%3Fv%3D851785e5&amp;data=05%7C02%7Cshiting_wee%40aupe.org.sg%7Cb96676c5232c47138d6308dd4a7e76db%7Cedb6798037704e51ae888265503c46e6%7C1%7C0%7C638748629216095146%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=UWSrsl8Q53r9sz9NeEsrhUzo9asmkMB6Qjt1rjaGUCY%3D&amp;reserved=0\">here<\/a>.<\/p>\n<hr \/>\n<\/td>\n<td>\n<ul>\n<li>AXS Online<\/li>\n<li>AXS Mobile App<\/li>\n<li>AXS Stations<\/li>\n<li>GIRO (only for POSB &amp; DBS customers)<\/li>\n<\/ul>\n<hr \/>\n<\/td>\n<\/tr>\n<tr>\n<td><strong>PayNow<\/strong><\/p>\n<p>Scan the QR code (via your ibanking app) or enter UEN number, enter the amount dues, enter bill reference (last 4 characters of your NRIC + date of birth in ddmmyyyy format (eg. 123A24051999) and click PayNow.<\/p>\n<p><strong>\u00a0<\/strong><\/td>\n<td>\n<ul>\n<li>PayNow QR code<img decoding=\"async\" class=\"alignnone size-full wp-image-4644\" src=\"https:\/\/www.aupe.org.sg\/union\/wp-content\/uploads\/2025\/02\/AUPE-Paynow.png\" alt=\"\" width=\"125\" height=\"125\" srcset=\"https:\/\/www.aupe.org.sg\/union\/wp-content\/uploads\/2025\/02\/AUPE-Paynow-66x66.png 66w, https:\/\/www.aupe.org.sg\/union\/wp-content\/uploads\/2025\/02\/AUPE-Paynow.png 125w\" sizes=\"(max-width: 125px) 100vw, 125px\" \/><\/li>\n<\/ul>\n<ul>\n<li>PayNow UEN<\/li>\n<\/ul>\n<p>Name: Amalgamated Union of Public Employees<\/p>\n<p>UEN: S64TU0452B<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-85219195e88ff2d69c1\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-welfareschemeforhospitalisation\" href=\"#tab-85219195e88ff2d69c1\"><h4 class=\"fusion-tab-heading\">Welfare Scheme for Hospitalisation<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-welfareschemeforhospitalisation\" id=\"tab-85219195e88ff2d69c1\">\n<p><strong>Q: I am a member of both the Union and AUPE Credit Cooperative. Can I claim for hospitalisation benefits from both the Union and Co-operative?<\/strong><\/p>\n<p>A: Yes, you can.<\/p>\n<p>You will just need to submit 1 form and 1 set of documents for both claims. Please download the form <a href=\"https:\/\/www.aupe.org.sg\/union\/aws-signup\/\">here<\/a> and submit the completed form, together with a certified copy of the hospital&#8217;s final bill to <a href=\"mailto:gsc@aupe.org.sg\">gsc@aupe.org.sg\u00a0<\/a><\/p>\n<p><strong>Q: How do I submit claim for hospitalisation benefit?<\/strong><\/p>\n<p>To submit your claim, download the form <a href=\"https:\/\/www.aupe.org.sg\/union\/aws-signup\/\">here<\/a> and submit the completed form, together with a certified copy of the hospital&#8217;s final bill to <a href=\"mailto:gsc@aupe.org.sg\">gsc@aupe.org.sg<\/a><\/p>\n<p><strong>Q: Can I continue on the welfare scheme for hospitalisation if I resign\/retire from the agency?<\/strong><\/p>\n<p>You can continue to subscribe to the scheme as long as you are a AUPE Union member or AUPE Credit Cooperative (ACC) member. For ACC members who are on salary check-off for your monthly subscription and savings deduction, you will need to switch to GIRO for your monthly deductions when you leave the agency. Giro form is available <a href=\"http:\/\/www.aupe.org.sg\/acc\/wp-content\/uploads\/2022\/02\/Interbank-GIRO-Form31104.pdf\">here<\/a>. Please complete and post the original GIRO form to AUPE Credit Cooperative, 295 Upper Paya Lebar Road.<\/p>\n<p><strong>Q: How much is the welfare benefits for death of parents\/child that AUPE Union members can claim for?<\/strong><\/p>\n<p>A: AUPE Union members who have at least 12 month of membership and below the age of 68 years (wef 1 Jan 2022) will be able to claim welfare benefit for:<\/p>\n<ul>\n<li>$150 in the case of death of member&#8217;s parent.<\/li>\n<li>$75 in the case of death of member&#8217;s child between ages 1 and 17 years.<\/li>\n<\/ul>\n<p>To submit your claim, fill up the form and submit the supporting documents <a href=\"https:\/\/www.aupe.org.sg\/union\/aupe-scheme-1\/\">here.<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":20,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-1163","page","type-page","status-publish","hentry"],"publishpress_future_action":{"enabled":false,"date":"2026-06-20 18:34:58","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.aupe.org.sg\/union\/wp-json\/wp\/v2\/pages\/1163","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.aupe.org.sg\/union\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.aupe.org.sg\/union\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.aupe.org.sg\/union\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/www.aupe.org.sg\/union\/wp-json\/wp\/v2\/comments?post=1163"}],"version-history":[{"count":22,"href":"https:\/\/www.aupe.org.sg\/union\/wp-json\/wp\/v2\/pages\/1163\/revisions"}],"predecessor-version":[{"id":4649,"href":"https:\/\/www.aupe.org.sg\/union\/wp-json\/wp\/v2\/pages\/1163\/revisions\/4649"}],"wp:attachment":[{"href":"https:\/\/www.aupe.org.sg\/union\/wp-json\/wp\/v2\/media?parent=1163"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}