Q: I need advice regarding a workplace matter. Can the Union help?
A: Yes, all AUPE union members can approach AUPE for advice on workplace matters. You may email admin@aupe.org.sg on your query and our Industrial Relations Executive will be in touch with you. Please indicate the last 4 characters of your NRIC and date of birth (123ADDMMYYYY) in the email for us to verify your membership.
Q: I would like to go for training. Is there any subsidy from the Union?
A: Yes, all union members are eligible to enjoy 50% unfunded course fee support for approved training courses and assessments, subject to annual caps. *New* From 1 May 2026 to 30 April 2028, members can also enjoy subscription fee support for selected AI tools. In summary,
- Members below 40 years old can receive 50% unfunded course and/or AI tool subscription fee support, up to $250 per year*
- Members aged 40 years and above can receive 50% unfunded course and/or AI tool subscription fee support, up to $500 per year*
*UTAP caps per year apply across all supported components, including training courses, assessments and selected AI tool subscriptions.
Union Training Assistance Programme (UTAP)
Members can use this to defray training costs on over 3000 supported courses. Visit http://skillsupgrade.ntuc.org.sg/wps/portal/skillsupgrade/home to find out more.
Q: Can civil servants join the Union?
A: Yes, all civil servants can join the Union. Civil servants who are in the special category can also join the Union for social and recreational benefits. Check if your agencies are on the list – Here
Q: How do I collect my birthday gift?
A: Download our AUPE App and look for “AUPE Birthday Gift” on the App Menu to register for your birthday gift. Registration closes on the last day of your birthday month.
Q: Is there any bursary award for members’ children?
A: Yes, AUPE Group offers study grants for our members’ children. Application period is usually once every year. Please keep a lookout for the announcement via our AUPE App, our website (www.aupe.org.sg) and Facebook (www.facebook.com/aupe.sg).
Q: How do I make payment for my membership fees?
A: For upfront membership renewals or the settlement of outstanding arrears, please pay via the following secured Payment link.
Q: How much is the welfare benefits for death of parents/child that AUPE Union members can claim for?
A: AUPE Union members who have at least 12 months of membership and below the age of 68 years (w.e.f. 1 Jan 2022) will be able to claim welfare benefit for:
- $150 in the case of death of member’s parent.
- $75 in the case of death of member’s child between ages 1 and 17 years.
To submit your claim, fill up the form and submit the supporting documents here.
- Eligibility & Subscription
Q: Who can subscribe to the AWS-H scheme?
All AUPE Union and AUPE Credit Co-operative (ACC) members are eligible to subscribe. Members must sign up for the scheme under their own names.
Q: Can I enroll my family members?
Yes, as long as you are subscribed to any of our AWS-H scheme, you may invite your family members (Spouse, Children or Parents) to join AWS-H (Family) scheme. Please note that only family members who are not AUPE Union or ACC members themselves are eligible for the family scheme.
Q: Is there an age limit for coverage?
Yes. To be eligible for a claim, the member must be below the age of 68 at the time of hospitalisation.
Q: When does my coverage begin?
Your subscription and coverage officially begin only after the successful deduction of your fees.
Q: Is there a waiting period for new subscribers?
Yes. All new and re-subscribed members are subject to a 90-day waiting period from the date of the successful deduction of fees. Any claims for hospitalisation that occur prior to completing this 90-day waiting period will not be accepted.
Q: Can I continue on the scheme if I resign or retire from my agency?
Yes, you can continue to subscribe as long as you maintain your AUPE Union or ACC membership.
Q: What are the available AWS-H scheme available?
Please click [here] to refer to the table on our website on the list schemes available.
Q: How do I cancel my subscription?
If you wish to cancel your AWS-H subscription, please submit your request in writing to gsc@aupe.org.sg.
- Payments, Renewals & Lapses
Q: How do I pay for my subscription?
The first payment is made at the point of subscribing to the scheme. For subsequent years, payment is collected automatically once a year during your anniversary month via GIRO.
Q: What happens if my annual GIRO deduction is unsuccessful?
If payment deduction is unsuccessful after 60 days, your subscription is deemed to have lapsed. You may re-subscribe to the scheme as a new subscriber; however, please note that the standard 90-day waiting period will apply again.
- Submitting a Hospitalisation Claim
Q: What are the eligibility criteria before submitting a claim?
Before submitting a claim, please ensure you meet the following criteria:
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- For AUPE Union Members: You must have been signed up and fully paid for the AWS-H for at least 90 days at the time of hospitalisation.
- For ACC Members: You must have at least 6 months of active membership, possess up-to-date deductions for subscriptions and savings, and not be in arrears on any loan repayments.
- Admission Location: You must have been admitted to a registered hospital within Singapore.
Q: How do I submit a claim for hospitalisation benefits?
To submit a claim, please download the claim form [here].
Q: Is there a deadline for submitting my claim?
Yes. All claims and supporting documents must be submitted to GSC within 90 days from your date of discharge from the hospital.
Q: I am a member of both the AUPE Union and the ACC. Can I claim from both?
Yes, you can claim benefits from both the Union and the Co-operative. Our assessment team will ensure your membership validity after submission of the claim.